General Terms and Conditions of Pre-Order

The following general terms and conditions apply to the placement of a pre-order (the "Pre-Order Terms and Conditions" ) for one (1) AUDRAY HODGE product (the "Pre-Order").
AUDRAY HODGE encourages you to read these terms before placing a pre-order. By placing a pre-order, you agree to be bound by these Pre-Order Terms and Conditions.

Please note that these Pre-Order Terms and Conditions apply only to the placement of a pre-order. If you decide to place an order for an Audray Hodge product in the future, these Pre-Order Terms and Conditions will not apply. A subsequent order and purchase of an AUDRAY HODGE product will be governed by separate terms and conditions.

These Pre-Order Terms and Conditions may change, so please make sure to read them carefully. We will always inform you of any updates to these Pre-Order Terms and Conditions.

1. PRE-ORDER

Advance orders ("Pre-Orders") are orders for our products, as listed on the pre-order page, which will be delivered starting from the date indicated on the product page and confirmed in the pre-order confirmation email (as defined below).

To place a pre-order ("pre-order request"), you must click the "add to cart" button and complete the purchase process for one of the products labeled as "pre-order" and listed on the pre-order page.

Acceptance of your pre-order request will be confirmed by sending an email confirming the shipment of your products ("pre-order confirmation email"). If we are unable to accept your pre-order request for any reason, we will inform you. The contract between you and us will only be formed when we send you the pre-order confirmation email.
Your pre-order is neither transferable nor assignable.

2. PLACING A PRE-ORDER

2.1. By placing a pre-order, you agree to the terms of the Pre-Order Terms and Conditions.

2.2. You must have the legal capacity to place a pre-order. This generally means that you must be over 18 years old and not be under guardianship or a similar measure, or, if you are under 18, you have the consent of your legal guardian and you are paying with a debit or credit card (which we accept) that you are authorized to use.

2.3. You must place the Pre-Order online through the AUDRAY HODGE online store on the website (www.audrayhodge.com) (the "Site") or the Audray Hodge mobile sites and applications (collectively referred to as the "Online Store").

2.4. You must provide accurate details and correctly complete the required fields.

2.5. You must pay the full amount of the pre-order (as described further in Section 3).

2.6. By finalizing a pre-order, you accept the pre-order terms, acknowledge, and confirm that you have read and agreed to these pre-order terms.

2.7. Once you have completed the pre-order process and we have received your deposit, we will send you an acknowledgment of your pre-order to the email address you provided ("pre-order confirmation"). This confirmation will include a unique pre-order reference number.

We would like to inform you that our pre-order items require a production time of 10 to 15 days, depending on the quantity being crafted. This timeframe ensures the highest quality and meticulous craftsmanship in every piece. You will receive confirmation of the exact production time upon placing your pre-order.

Pre-ordering allows us to create more responsibly, reducing overproduction and minimizing material waste.

3. PAYMENT – THE DEPOSIT

3.1. We will collect the full pre-order price as indicated on the product page. This deposit is fully refundable (the "Deposit"). You will not earn any interest on the deposit.

3.2. The pre-order must be paid using one of the available payment methods on the Site. When entering your payment details, they will be securely transmitted to our payment service provider in encrypted form via a secure connection and processed accordingly.

3.3. All credit and debit cardholders are subject to validation and authorization checks by the card issuer. If the credit or debit card issuer refuses to authorize the payment in our favor, you will receive a message indicating that the payment could not be processed, and your pre-order will be canceled.

4. CANCELLATION AND REFUND

4.1. You may cancel your Pre-Order at any time without providing a reason. If you wish to cancel your Pre-Order, please contact Audray Hodge's customer service using the contact details provided above.

4.2. We also reserve the right to cancel the Pre-Order you have placed at any time. If we decide to do so, we will contact you using the details you provided during the pre-order process.

4.3. If either You or We cancel your Pre-Order, We will refund your Deposit using the same payment method You used for your payment, unless this is not possible, without undue delay and in any case no later than fourteen (14) days from the receipt of your cancellation notice or from the receipt by You of our cancellation notice. Once the Pre-Order is canceled, the Pre-Order reference number can no longer be used.